Satisfaction

The referral and authorization for employee/client services that I receive from EAP Solutions is efficient and assures a quick client/provider connection.	93% of our providers agree or strongly agree
Information provided on employee and client at time of referral is satisfactory.	89% of our providers agree or strongly agree
The opening, closing, and reimbursement forms are easily understood and easily completed.	80% of our providers agree or strongly agree
The Affiliate Manual is a useful resource.	78% of our providers agree or strongly agree
The Care Management staff is courteous.	97% of our providers agree or strongly agree
The Care Management staff answers questions to my satisfaction.	95% of our providers agree or strongly agree
Questions about claims processing are answered quickly and to my satisfaction.	87% of our providers agree or strongly agree
My claims for payment are paid accurately	91% of our providers agree or strongly agree
My claims for payment are made in a timely fashion	74% of our providers agree or strongly agree
Overall, I am satisfied with being an affiliate provider for EAP Solutions.	91% of our providers agree or strongly agree