Management Consultation

EAP Solutions provides management consultation related to three personnel situations faced by managers and supervisors:

Job Performance

The job performance consultation provides management the necessary tools to deal with impaired performance that has not been solved effectively through normal management intervention. Typically, these situations involve employees with negative changes in productivity, increased absenteeism, attitude changes, personality conflicts, high accident rates, difficulties in concentration, or employees who report to work and cannot function.

Counselors assist managers in how to approach a performance discussion with the employee and decide whether or not to refer the employee to EAP. Managers are coached to concentrate on performance issues and avoid any attempt to diagnose the employee's problem. EAP also urges managers to resist involvement in solving personal problems mentioned by the employee during the course of the corrective interview.

Crisis Intervention

A crisis intervention consultation is available to managers facing an acute incident in the workplace. These situations generally involve employees in psychological turmoil who are losing appropriate behavioral control or are engaged in violent conflict with other employees. EAP counselors coach the manager on resolving the immediate crisis and developing a follow-up plan to evaluate and improve the precipitating cause(s).

Employee Conflict

Typical issues that EAP staff counsel managers on are employee resistance to supervision, chronic employee conflict, employees returning from medical leave, rumors and innuendo, role clarification between supervisor and friend, and dealing with difficult performance discussions. For these types of problems, follow-up consultation is available upon request.

Note that all services provided to management adhere to the same strict confidentiality guidelines as those that govern EAP services provided to all employees.