Legal Assistance Program

The goal of the EAP Solutions Legal Assist Program is to provide employees with access to attorneys in their local communities to address personal legal matters. The service includes a telephonic intake call followed by a referral to an attorney located in an area requested by the caller. The employee may see or talk with the attorney for a 30 minute consultation. If additional services are required, the employee may receive a 25% discount for services.

EAP Solutions worklife vendor (Workplace Options) contracts with a nationwide network of attorneys to provide consultation to employees/family members regarding their legal concerns. Using their unique case management system, the caller initiates contact with a WPO legal consultant who conducts the intake using the Decision Tree methodology; client is referred to one of the 13,000 network lawyers with confirmed availability; WPO follows-up to ensure client satisfaction and resolution.

Callers can obtain consultation for any legal issue, with the exception of those involving disputes or actions between an employee/dependent and their employer or the EAP, business issues, class action lawsuits or taxes.

Top ten reasons that employees use the service.

• Divorce/Custody Issues
• Criminal
• Estate Planning/Wills/Trusts
• Real Estate
• Landlord/Tenant
• Financial Issues (taxes, garnishment of wages, purchases, tax liens, foreclosures)
• Bankruptcy
• Personal Injury/Malpractice
• Small Claims
• Adoption
• Will preparation

Consultation consists of an analysis of the situation and advice on how to proceed. There is no documentation review or creation during this free consultation.

If the employee chooses to retain the referred attorney, there is a 25% discount off the attorney’s hourly fee (this excludes any retainer fees, court fees, filing fees, administrative charges, investigative fees, etc.

EAP Solutions clients will receive the “Referral Only Service” which includes:

• A confirmed referral to a local lawyer practicing in the required legal specialty
• Referral to an experienced local attorney for a 30-minute in-person or telephonic consultation.
• 25% discount off attorney's standard fees, if additional assistance is required.
• Integrated ID Theft Self-Recovery providing 30-minute telephonic access to an Identity Recovery Professional who will check their credit rating, help them assess their situation, create an action plan and provide the tools to implement that plan. The employee can also choose to turn the resolution over to an ID Theft Recovery Professional at a discounted rate of $210.

Attorney referral network

• Network of 13,000 attorneys
• Each attorney or firm's operating partner must have a minimum of 10 years experience in the type of law needed based on the issue
• Must be a local, community based practice
• Must be a member of the local Bar Association
• Must have a Martindale-Hubbell rating
• Must have current liability and malpractice insurance
• Must submit background check summary
• No malpractice or disciplinary charges (past or pending)
• Must submit to random “secret shopper” and service surveys

Legal Services Overview