Frequently Asked Questions (FAQs)

1. Who can use LifeSolutions services?

Employees and their household members. Household means family members living with the employee, children in school, children away from home, and unrelated people living in the home.

2. Why would a person use LifeSolutions?

People use LifeSolutions for many reasons. Many of our callers contact us to obtain professional help for stressful or challenging situations. Other employees contact us seeking personalized work/life consultation and referrals from our WorkLife services for matters such as legal or financial issues.*

Others are looking for information on how to choose a good child care service. Please check with your HR representative or our call center to obtain your company’s level of legal and financial referral services.

3. Will my supervisor know I came to LifeSolutions?

LifeSolutions services are completely confidential. The only way that any information is released is:

If you have signed a release for your LifeSolutions counselor to talk with your employer based on a mandatory referral.
Under legal requirements as stated by the law (such as a person being dangerous to himself or herself and others). Your LifeSolutions counselor will review confidentiality with you and will clarify any questions you have at that time.

4. Is there a co-pay for LifeSolutions services?

No, LifeSolutions is a workplace benefit – independent from your health insurance. In fact, many employees use LifeSolutions services in place of their behavioral health insurance to avoid having a copay.

5. Do you offer marital counseling?

Yes. Marital and family issues are one of the major reasons employees use LifeSolutions’ services. Our providers are highly skilled in working with couples and families.

6. What are WorkLife services?

WorkLife services provide employees with personalized consultation, research, and referrals to help them address a wide range of everyday challenges. WorkLife services include resources for:

Child care
Elder care
Legal referrals
Financial information and debt management

Daily living needs such as home repair, consumer information, health and wellness services, and transportation information. Our members use LifeSolutions work/life services for information on these and many other services. LifeSolutions can help make members’ lives a bit easier by doing the initial work for them.

7. How do the legal referral services work?

When one of our members calls LifeSolutions with a legal question, our legal specialist reviews the request with the caller and then provides the name of a local attorney near their home or work who can provide a 30minute in-person or by-phone consultation regarding that specific issue. If you need additional services, the attorney can provide consultation for most services at a 25% discount. Please check with your HR representative or our call center to obtain your company’s level of legal referral services. Please note that we do not handle any legal issues related to your employment or employer.

8. Can LifeSolutions help find housing options for an employee’s aging loved ones?

Yes. LifeSolutions elder care experts can help you identify the kinds of resources your family needs. We can help you research housing options and alternatives for you and your family to consider.

9. Is my friend who lives with me eligible for LifeSolutions services?

Yes. Anyone who lives with you is eligible for LifeSolutions services.

10. Will my LifeSolutions records be part of my HR file?

No. LifeSolutions records are only accessible by our staff. Your HR department has no access to our records.

11. Can I talk with a LifeSolutions counselor over the phone?

Yes. If you prefer telephone counseling, an appointment will be scheduled with a LifeSolutions counselor if appropriate. There are some concerns that are more appropriate for an in-person appointment.

12. How much is the co-pay for a LifeSolutions counselor visit?

There is no co-pay or any cost for LifeSolutions services. A visit to one of our LifeSolutions counselors does not cost you anything nor is it reflected on your health record. Your company has purchased this confidential service for all employees. They have chosen to offer an excellent benefit which enhances both your own and your family’s well being.

13. My child is having problems at school. Can I use my LifeSolutions benefit for him?

Yes. The LifeSolutions benefit is for you and anyone who lives in your household. Your LifeSolutions counselor will meet with the child and a parent to discuss the issues and to make recommendations, which may include referrals to local resources.

How do I contact LifeSolutions? Please call 1-800-647-3327 and talk to one of our intake specialists.